Customer Service - Level 2

ABOUT THIS COURSE

Principles of Customer Service Level 2

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back.

The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

• Achieve a nationally recognised Level 2 qualification
• Evidence your competency to employers
• Further your personal and professional development
• Learn at a time that suits you without the need to attend college
• Improve your understanding of how to successfully handle complaints
• Reduce the risk of complaints